We care about all aspects of your experience with us, including the management of your claims, medical costs, and payments.
If you have any questions about this process, please contact our main office at 904-342-8300.
Financial Policies
We Are Here to Help
See below for important information on billing, insurance, and additional payment options.
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Billing
Please contact your insurance company first. Most billing questions are best handled by your insurance company. By the time you get our statement we have done most of what we can do to resolve any billing issues. If you have already spoken to your insurance company about your specific question, please give us a call.
Pre-Certification
Most insurance carriers require advanced notification for hospital stays and outpatient testing. We will assist with obtaining pre-certification but it is your responsibility to know your insurance policy and notify your carrier. Failure to do so may result in a reduction or denial of benefits.
Financial Assistance
Patients are responsible for payment of any services not covered by an insurance policy at the time of service. Contact our Patient Accounts Department to verify participation in your plan or to make payment arrangements.
24/7 Access to Your AccountThrough Our Secure Patient Portal
All patients are eligible to enroll in our convenient and easy-to-use Patient Portal. The Patient Portal gives you 24/7 online access to Bill Pay, electronic statements, and billing inquiries. To enroll, complete the form below or contact our Billing Department at (480) 631-7662.
